About Us

nShift is the leading global provider of cloud delivery management solutions (SaaS), we enable the frictionless shipment and return of almost one billion shipments across 190 countries each year. We are headquartered in London and Oslo and have over 460 employees across offices in Sweden, Finland, Norway, Denmark, the United Kingdom, Poland, the Netherlands, Belgium, and Romania.

Our software is used by many of the world's leading e-commerce, retail, manufacturing, and 3PL shippers due to us having over 1000 carriers integrated into our platform, nearly 3 times more than our competitors!

If you buy goods online, there is a strong chance that nShift has powered that delivery, so come and join us as we shape the future of shipping, one frictionless journey at a time.

Purpose of Role

nShift is on an exciting high-growth journey and we are looking for a Danish-speaking Technical Application Specialist to join our team in Silkeborg, Aarhus, or Gothenburg, ensuring our customers have a great customer experience.

With nShift products being critical within our customers’ end-to-end solutions, it is imperative that they function correctly and that any issues that could affect production are resolved quickly and effectively, in a clear and professional manner. You will work widely with many different types of cases, make demands internally, or support our customers with complex troubleshooting - simply a varied everyday life together with your colleagues.

About you

To succeed in this role, you need to be tech-savvy, have an inherent service-oriented mindset, as well as strong communication skills. You have to be fluent in English and Danish to communicate seamlessly and contribute to our international working environment. You value fostering teamwork and knowledge sharing, ensuring a positive and productive team culture.

The area of responsibility includes:

• Technical support, provide technical assistance to customers and partners via multiple channels
• Provide basic training to customers and colleagues
• Provide step-by-step guidance and instructions to customers to help them resolve technical problems and escalate when necessary
• Deliver Service Requests and help resolve Incidents
• Ensure SLA and CSAT compliance
• Be "ahead of the workload" through proactive measures
• Expand your own Product/Domain knowledge
• Participate in building a strong service-oriented team culture where knowledge sharing is central

Required personality traits and skill set

• Customer service-related work experience
• Fluency in Danish and English is mandatory
• Positive customer-centric and team-oriented attitude
• Structured, organized and independent
• Strong communication and interpersonal skills
• Highly organized, structured, and capable of working independently
• Ambitious and commercially minded, with a keen interest in customer service
• Adaptability and focus in a dynamic, fast-changing environment

Bonus points :

• Experience and interest in understanding customers, partners and software product features
•  IT-Support background
• Interest in IT and/or logistics
• Bachelor/Apprenticeship in IT/Service
• SaaS experience
• LogTech Experience (ERP/WMS/TMS)
• SaaS company experience
• Knowledge of other languages

*Please submit your CV in English*

Meet your Manager - Diana Rotaru, Customer Support Manager

How long have you worked for nShift?

I joined nShift in 2021 as a Technical Associate. After a year, I progressed to the role of Team Leader, and since September 2023, I’ve been in the role of Customer Support Manager.

What do you love about nShift?

I truly appreciate nShift’s company culture, which is built on the values of collaboration, innovation, and inclusivity. The environment fosters strong teamwork, where ideas are freely shared, and everyone’s input is valued. What stands out to me is how nShift genuinely prioritizes the well-being and professional growth of its employees. The sense of belonging and support at nShift makes it a place where people feel motivated, engaged, and proud to be a part of the team.

What difference will this role make to nShift if I join?

By joining nShift, your role will have a significant impact by acting as a key representative of the company to our customers. You will be instrumental in ensuring their needs are met and their issues are resolved promptly, enhancing their overall experience with our products.

What would your current team members say about your leadership or manager style?

My team would describe my leadership style as approachable and supportive. They know that I am always available to help whenever they need guidance or assistance. I focus on providing them with the resources and support necessary for their success, while also ensuring their well-being. I strive to create an environment where everyone feels empowered, valued, and confident in their abilities

At nShift we believe in embracing diversity in all forms and fostering an inclusive environment for everyone which is essential for our continued success. We're an equal-opportunity employer which means that all applicants will receive consideration for employment without regard to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity, or disability status.

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