Technical Associate
About Us
nShift is the leading global provider of cloud delivery management solutions (SaaS), we enable the frictionless shipment and return of almost one billion shipments across 190 countries each year. We are headquartered in London and Oslo and have over 500 employees across offices in Sweden, Finland, Norway, Denmark, the United Kingdom, Poland, the Netherlands, Belgium, and Romania.
Our software is used by many of the world leading e-commerce, retail, manufacturing, and 3PL shippers due to us having over 1000 carriers integrated into our platform, nearly 3 times more than our competitors!
If you buy goods online, there is a strong chance that nShift has powered that delivery, so come and join us as we shape the future of shipping, one frictionless journey at a time.
Purpose of Role
nShift is on an exciting high-growth journey and we are looking for a Technical Associate to join our team in Bucharest, ensuring our customers have a great customer experience.
With nShift products being critical within our customers’ end-to-end solutions, it is imperative that they function correctly and that any issues that could affect production are resolved quickly and effectively, in a clear and professional manner.
You will work widely with many different types of cases, make demands internally or support our partners with complex troubleshooting - simply a varied everyday life together with your colleagues.
About you
You are passionate about expanding your technical skills, you have strong communication skills and a service-oriented mindset.
The area of responsibility includes:
- Technical support, provide technical assistance to customers and partners by phone or email
- Provide basic training to customers and colleagues
- Ensure SLA compliance and CSAT goals
- Respond and resolve to customer requests in multiple channels
- Be "ahead of the workload" through a proactive attitude
- Participate in building a strong service-oriented team culture where knowledge sharing is central
Required professional qualifications:
- Experience in customer service
- Experience in support
- Fluency in English is mandatory
Bonus points:
- Interest in IT and/or logistics
- Knowledge of other languages
- SaaS company experience
Required personality traits and skill set:
- Extensive communication and interpersonal skills
- Positive and team-oriented attitude
- Structured, organized and independent
- An ambitious and commercially driven person that has a key interest in customer service.
- Experience and interest in understanding customers, partners and software product features
- Strong tolerance for and ability to focus and execute in a changing environment
- Good ability to work under pressure with high energy and resilience
We offer a budget of 19000 - 21000 EUR gross per annum for this role.
At nShift we believe in embracing diversity in all forms and fostering an inclusive environment for everyone which we believe is essential for our continued success. We're an equal-opportunity employer which means that all applicants will receive consideration for employment without regard to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity, or disability status.
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- Department
- Customer Support
- Locations
- Bucharest
- Remote status
- Hybrid Remote
- Employment type
- Full-time
![Picture of Violeta Turmac](https://images.teamtailor-cdn.com/images/s3/teamtailor-production/square_226-v4/image_uploads/fc98ca4e-c570-4c07-8460-27a1799eab44/original.jpeg)
Bucharest
Technical Associate
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