About Us

nShift is the leading global provider of cloud delivery management solutions (SaaS), we enable the frictionless shipment and return of almost one billion shipments across 190 countries each year. We are headquartered in London and Oslo and have over 460 employees across offices in Sweden, Finland, Norway, Denmark, the United Kingdom, Poland, the Netherlands, Belgium, and Romania.

Our software is used by many of the world leading e-commerce, retail, manufacturing, and 3PL shippers due to us having over 1000 carriers integrated into our platform, nearly 3 times more than our competitors!

If you buy goods online, there is a strong chance that nShift has powered that delivery, so come and join us as we shape the future of shipping, one frictionless journey at a time.

About you

You are a strategic and results-driven product leader, passionate about delivering exceptional customer value. With a strong understanding of the Product Operating Model, you’re eager to be part of a transformational journey. Your curiosity fuels a data-driven mindset, always seeking evidence and insights to inform decisions. Thriving in collaborative environments, you combine business acumen with the ability to bridge the gap between technical teams and business goals. Your excellent communication skills allow you to simplify complexity, influence stakeholders at all levels, and drive alignment. You foster an inclusive team culture, inspiring those around you while staying laser-focused on delivering impact.

Purpose of role

The Product Manager role at nShift is crucial in driving product success through strategic leadership and operational excellence. As a Product Manager, you will be the bridge between business objectives and technical execution, ensuring that products deliver maximum value to customers while maintaining market competitiveness. You will own the product vision and strategy, leading cross-functional teams in the development and delivery of solutions that address real customer needs.

You will be responsible for the entire product lifecycle, from discovery and validation to delivery and optimization. This involves conducting continuous experiments, gathering and analyzing data, and making informed decisions that shape the product's direction.

The role requires you to balance multiple priorities, including technical feasibility, business viability, and user desirability, while maintaining a strong focus on delivering measurable outcomes. You will be instrumental in fostering a culture of innovation, continuous improvement, and customer-centricity within the organization.

Overall responsibility

• Lead product strategy development and execution aligned with company goals and market opportunities
• Drive continuous product discovery through user research, experimentation, and validation
• Manage the product backlog and prioritize features based on business value and customer needs
• Foster collaboration across cross-functional teams, including engineering, design, and business units
• Monitor and analyze product performance metrics to inform decision-making
• Champion customer needs and market opportunities within the organization
• Develop and maintain product roadmaps that balance short-term wins with long-term strategic goals
• Guide the team in Kanban ceremonies
• Build and maintain strong relationships with stakeholders across all levels of the organization
• Stay current with market trends, competitive landscape, and technological advancements

Competence and Experience

• Proven experience in product management with a track record of delivering successful products
• Strong analytical and critical thinking skills with the ability to make data-driven decisions
• Excellent understanding of product management methodologies and the product operating model
• Demonstrated ability to lead and influence cross-functional teams without direct authority
• Strong technical aptitude with the ability to understand and discuss technical concepts
• Exceptional communication skills, both written and verbal, with the ability to adapt communication style to different audiences
• Experience with product discovery techniques, user research, and validation methods
• Business acumen with the ability to understand and articulate business value
• Proven track record of setting product strategy and translating it into actionable plans
• Experience with data analysis tools and ability to derive meaningful insights from product metrics

Meet your Manager 

Maarten Tops - Product Director

How long have you worked for nShift?

Since May 2018, in various roles within our product department

What do you love about nShift?

The difference you can make in a company of our size. I like the international work environment and the value we bring with our products. Supporting an engaging customer base that ranges from small to large enterprises in different markets. This, combined with a flexible work environment and the ability to develop myself with other people within the product department, gives me great pleasure.

What difference will this role make to nShift if I join?

This role is pivotal to nShift Returns' success. You will be the driving force to ensure we maintain the proper focus and develop solutions to realize our objectives.

At nShift, we believe in embracing diversity in all forms and fostering an inclusive environment for everyone, which we believe is essential for our continued success. We're an equal opportunity employer, meaning all applicants will receive consideration for employment without regard to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity, or disability status.

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