About Us

nShift is the leading global provider of cloud delivery management solutions (SaaS), we enable the frictionless shipment and return of almost one billion shipments across 190 countries each year. We are headquartered in London and Oslo and have over 500 employees across offices in Sweden, Finland, Norway, Denmark, the United Kingdom, Poland, the Netherlands, Belgium, and Romania.

Our software is used by many of the world's leading e-commerce, retail, manufacturing, and 3PL shippers due to us having over 1000 carriers integrated into our platform, nearly 3 times more than our competitors!

If you buy goods online, there is a strong chance that nShift has powered that delivery, so come and join us as we shape the future of shipping, one frictionless journey at a time.

Purpose of Role
The Commercial Manager contributes to the company's sales success by enabling contracts to be executed quickly with balanced visible risks. You will lead the Contract Management function to ensure the smooth delivery of services, ensuring that both nShift and its clients fulfill their contractual obligations.  Reporting to the Finance SVP and collaborating with the Chief Revenue Officer (CRO) and broader sales teams, you must have a proven track record of drafting, reviewing, and negotiating customer contracts. Ideally, you have experience with SaaS terms and you can bring additional perspectives to the commercial position of the company.

The area of responsibility includes:

• Advising customers and internal stakeholders on queries regarding commercial terms and pricing
• Establishing standard negotiating positions and training the sales team with appropriate objection-handling responses.
•  Support the negotiation of contractual terms for larger opportunities with Enterprise level clients
• Maintain and update the inventory of existing contracts, ensuring contract terms keep pace with evolving industry trends
• Strategically manage targeted renegotiations for legacy contracts with unbalanced commercial terms
• Ad hoc legal and commercial projects as required by the CEO, CFO, CRO and / or nShift’s Private Equity Sponsors

Competence and experience

• Strong business acumen
• Exposure to the management of commercial contracts from SMB to enterprise-level transactions
• A proven background in negotiating and drafting commercial contract variations, including direct customer-facing activities
• Experience in purchasing/procurement is also considered an asset.
• Project Management skills and proven track record of project work.
• Able to thrive in a dynamic, intense, performance-driven culture. Comfortable with ambiguity and rapid change.
• Experience in identifying, qualifying, and prioritizing business opportunities.
• Strong relationship management and networking abilities on different organizational levels
• Experience within SaaS, e-commerce, Logistics, or Carrier Networks is an advantage.
• Native English language is preferred

Meet your Manager: Thomas Angell - Finance SVP

How long have you worked for nShift?
I have been part of nShift for 6 ½ years.

What do you love about nShift?
I value the global work atmosphere and the opportunity to collaborate with amazing colleagues across Europe. Our collective efforts propel the company's growth, and we're fortunate to have remarkable products and a diverse customer base featuring renowned brands.

What difference will this role make to nShift if I join?
This role will help accelerate the sales performance of the company by reducing cycle times whilst still maintaining a disciplined approach to commercial risk management

At nShift, we believe in embracing diversity in all forms and fostering an inclusive environment for everyone, which we believe is essential for our continued success. We're an equal opportunity employer, meaning all applicants will receive consideration for employment without regard to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity, or disability status.

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